Hazards and Risk in the Workplace

Hazards and Risk in the Workplace Designated substance can be chemical, biological, physical agent or combinations, given as a designated substance where exposure of worker is prohibited, restricted, limited controlled or regulated. Biological Hazards Patients and residents may be carrying germs of which they are unaware. Working in a health care setting or community care, workforce may be exposed to a huge number of biological hazards. Ergonomic Hazards Clients lifting and transferring patients can be very dangerous if the caregiver is not aware of the proper technique and not properly trained and if the lifting devices are not available. Information Risk Guidelines to avoid incidents with regards to information handling are restrict access to patient healthcare information to safeguard integrity of information and diminish the risk of compromising privacy and allow only certified personnel to access patient health information. Healthcare business areas which are high risk is the integration of IT on healthcare systems which are prone to hacks or attacks which includes patient data, equipment and system software issues vulnerabilities on implanted devices Financial risk In Kindly Residential Care Rest Home, the responsibilities for strategic risk management are determined by board of director’s decisions about the goals and direction of the organisation. Board strategic planning and decision-making processes are thorough. Senior leaders of Kindly Residential Care Rest Home are responsible for all aspects of its financial health. They are charged with understandingthe unitsfinancial situation and not allowing unintended deficits to occur. Employment practices In Kindly Residential Care Rest Home, employees and managers are aware and updated in constantly making improved policies, procedures and documentation within the organization. This is important because it will help minimize unwanted risk such as human error. The organisation retains knowledgeable staff and well qualified human resource manager that will recruit and train internal workforce to develop organisation’s competency. One more risk management strategy is the organisation purchased a well-structured and comprehensive employment practices liability insurance policythat helps pay for any settlements or decisions endowed against an employer defense costs.Employment practices liability insurancepolicies not only deliver coverage for accusations of discrimination, but also extend to coverinvasion of privacy ,sexual harassment, wrongful dismissal, constructive dismissal, , breach oforal or writtenemployment contract, employment relatedmisrepresentation, wrongful discipline, , wrongful demotion, defamation, wrongful infliction of emotional distress, wrongful failure to employ or promote wrongful deprivation of a career opportunity and others. Fraud prevention measures The organisation is aligned to commit its preventative strategies to control fraud exposure of the organisation. Customer service, program delivery entity and policy entity are responsible for handling the fraud risk. In Kindly Residential Care Rest Home, code of conduct, fraud awareness training and fraud policy are highly emphasized during employment screening. High level of security clearance for staff and regular supplier reviews are implemented within the organisation. Regular and random audit checks are practiced as well to minimize fraud exposure. The controls recognized and their related costs are considered with respect to the nature and measure of the fraud risks designed to address. Health and safety policy Obligations and responsibilities All the workforce have an obligation to comply with the organisation’s workplace health and safety policies, instructions, procedures and to ensure a safe place of work. This means that workforces are required to take counteractive action to watch against hazards at workplace or report all hazards which cannot be instantly corrected. The board of directors envoys responsibilities for the management team of work health and safety. In implementing the obligations, the organisation conform to the Work Health and Safety Act of New Zealand and as expected the organisation established processes for regular risk assessments and self-audits within workplaces. The Organisation also ensures the workplace health and safety of all staffs under their control by avoiding or minimising their risk exposure. All individuals have a responsibility to guard and protect others against any hazards or events as soon as they are identified. If the incidents or hazards cannot be corrected immediately, the individual must report the hazards to the proper staff for investigation and incident. Protection of physical assets The organisation owns both long and short term assets. Risk management professionals of the organisation are the ones responsible for protecting organisation’s assets. They monitor and consider events that might have an effect on the assets such as floods, fire and natural disaster. Appropriate actions are planned. The organisation allocated reasonable cost for property repair and maintenance. Patients’s data and information that are written on a large volume of papers and in the computer are maintained and secured as well to minimise risk of loss and destruction. CCTV camera are also installed in the organisation for security purposes and to prevent theft allegations among staff in an incident of property loss. The stakeholders in Kindly Residential Care Rest Home established a risk committee to monitor exposure, actions taken and risks that have materialised and Health and Safety Committee implemented policies and procedures to minimize or prevent these injuries. Kindly Residential Care Rest Home is able to work closely with the local District Health Board for disaster management in case of these emergencies and plans for these events have been put into place Impact of crisis assessment includes Key Personnel required for such activity facilities used computer processes or Programs required External Providers Affected Stakeholders/ Reputation In threat assessment, to counteract the threat, the most cost-effective solution must be identified and implemented. The design of the solution is based on the findings of threat assessment and Recovery should start after the immediate threat to the enterprise has been removed. Recovery solution design After an incident, it is very essential that thorough examines are carried out to apprehend lessons learned, issues recognised, recommendations to be executed, and planning assumptions to be revised. Implementation and communication In an actual emergency, the duty manager or the chief warden will take charge of the whole plan and what plan to implement The plan can be activated through three consecutive steps which are Standby, Implementation and Stand Down. To keep up the ever changing environment, Kindly Residential Care Rest Home has an annual maintenance and updating of the Business Continuity Plan

Maneka gandhi Essay

The main issues before the court in this case were as follows; -whether right to go abroad is a part of right to personal liberty nder Article 21 . Whether the Passport Act prescribes a ‘procedure’ as required by Article 21 before depriving a person from the right guaranteed under the said Article. -Whether section 10(3) (c) of the Passport Act is violative of Article 14, 19(1) (a) and 21 of the constitution. -Whether the impugned order of the regional passport officer is in contravention of the principles of natural Justice. The Supreme Court in this case reiterated the proposition that the fundamental rights under the constitution of India are not mutually exclusive but are interrelated. According to Justice K. lyer, ‘a fundamental right is not an island in itself. The expression â€Å"personal liberty’ in Article 21 was interpreted broadly to engulf a variety of rights within itself. The court further observed that the fundamental rights should be interpreted in such a manner so as to expand its reach and ambit rather than to concentrate its meaning and content by Judicial construction. Article 21 provides that no person shall be deprived of his life or personal liberty except in accordance with procedure established by law but that does not mean that a mere semblance of procedure rovided by law will satisfy the Article , the procedure should be Just , fair and reasonable. The principles of natural Justice are implicit in Article 21 and hence the statutory law must not condemn anyone unheard. A reasonable opportunity of defense or hearing should be given to the person before affecting him, and in the absence of which the law will be an arbitrary one. One of the significant interpretation in this case is the discovery of inter connections between Article 14, 19 and 21 . Thus a law which prescribes a procedure for depriving a person of â€Å"personal as o ul II t t tl the requirements otA 14 and 19 also. Moreover the ‘procedure established by law’ as required under Article 21 must satisfy the test of reasonableness in order to conform with Article 14. Justice Krishna lyer in this case observed that, â€Å"the spirit of man is at the root of Article 21†, â€Å"personal liberty makes for the worth of the human person† and â€Å"travel makes liberty worthwhile†. The court finally held that the right to travel and go outside the country is included in the right to personal liberty guaranteed under Article 21 . Section 10(3) (c) of the Passport Act is not violative of Article 21 as it is implied in the provision that the principles of natural justice would be applicable in the exercise of the power of impounding a passport . The defect of the order was removed and the order was passed in accordance with procedure established by law. The hon’ble Supreme Court in this case laid down a number of other propositions which made the right to life’ or ‘personal liberty more meaningful. Maneka Gandhi case has a great significance in the development of Constitutional law of India.

Gauging The Patient Satisfaction Level Health And Social Care Essay

Fast alterations in the environment have put important force per unit areas on infirmaries to add patient satisfaction in their strategic stance and quest for market portion and long-run viability. Historically, the constitutions of quality criterions in wellness attention scenes were delegated to the medical professionals. Not surprisingly, quality was defined by clinicians in footings of proficient bringing of attention. The recent literature ( in the developed states ) , nevertheless, emphasizes the importance of the patient ‘s position. Hospital decision makers, insurance companies, community groups, and research workers have all need to acknowledge the value of the penetrations that patients can supply in order to custom-make their services harmonizing to the need/desire of the patients. It has been observed that there has been no such work done in the wellness sector of Pakistan. In order to accomplish client satisfaction, there is a strong demand to place some important factors that are responsible for fluctuation in client satisfaction degree and prove their significance in Pakistani environment.Scope/Justification:Estimating patient ‘s satisfaction degree through assorted factors is a widely ignored country in the wellness attention sector in Pakistan. Besides few private infirmaries no other public and private infirmaries are being focused on client centeredness. Unfortunately no important researches are taken topographic point in this country bespeaking deficiency of involvement. As internationally important research work had been done in this respect reflecting importance of patient ‘s satisfaction in order to run successful wellness attention organisation. As competition among the private infirmaries in urban countries of the Pakistan is on the rise hence there is demand of important research work to place the tools and factors responsible for fluctuation in client satisfaction degree in wellness attention industry in Pakistan. Su ch research work will supply an penetration to the infirmaries that how they can stay competitory. To get down with this research in which three major private infirmaries in Karachi will be evaluated on the footing of the feedback of the users of their service on different factors of satisfaction degree.Restriction:Due to fiscal and clip constrains it will non be possible to carry on the state broad research and hence the range of research will be confined to the Karachi metropolis merely.Boundary line:Karachi is a mega metropolis holding legion authorities and private infirmaries. Since this research will be conducted to prove the significance of five factor theoretical account on satisfaction degree of patients who attended private infirmary therefore all authorities infirmaries are excluded and merely private infirmaries are included in the research. In this respect three major private infirmaries including The Aga Khan University Hospital, Liaquat national Hospital and Ziauddin Hospital are selected.Methodology:This research will be qualitative in nature. Interviews will be conducted with a little but representative sample of selected infirmary users. Questionnaire will be developed in a mode which will let respondents to supply their feedback related to the factors selected and eventually their overall satisfaction with infirmary services. In following measure multiple arrested development will be applied after coding the information collected through questionnaire to look into the degree of significance of each factor on patient satisfaction degree. Patient satisfaction degree will be considered as dependent variable and factors including communicating with patients, competency of the staff, their behaviour, quality of the installations, and perceived costs will be used as an independent variable.Aim:The aim of this research is to prove the significance of five factor theoretical account including communicating with patients, competency of the physicians , attitude & amp ; behaviour of staff, quality of the installations, and perceived costs on fluctuation in client satisfaction degree.Research Question:Q. How significantly the factors including communicating with patients, competency of the physicians, attitude & amp ; behaviour of staff, quality of the installations, and perceived costs lending upon fluctuation in client satisfaction degree in private wellness attention scenes in Karachi?Introduction:Customer relationship direction is the most of import facet which these yearss every organisation has to work on to stay competitory. Hospitals has to concentrate on client centeredness in doing their policies and strategic plans.. In add-on to that fast alterations in the environment have put important force per unit areas on infirmaries to add patient satisfaction in their strategic stance and quest for market portion and long-run viability. This research survey proposes and trials five factors that explain considerable fluctuation in client satisfaction with infirmaries. These factors include communicating with patients, competency of the staff, their behaviour, quality of the installations, and perceived costs. The purpose of this instance survey is to place the most relevant factors that are responsible for fluctuation in client satisfaction degree. The result of this survey would supply an organisation an penetration to be more focussed on keeping or bettering these factors in order to increase satisfaction degree of the clients. The appraisal of service quality poses some interesting challenges that have engaged faculty members and practicians in the developed states for rather some clip now. Two major concerns continue to breed healthy argument on this issue: Who will measure quality and on what standards? Historically, the constitution of quality criterions was delegated to the medical profession. Not surprisingly, quality was defined by clinicians in footings of proficient bringing of attention. The recent literature ( in the developed states ) , nevertheless, emphasizes the importance of the patient ‘s position. Hospital decision makers, insurance companies, community groups, and research workers have all begun to acknowledge the value of the penetrations that patients can supply. Harmonizing to O'Connor, S.J. , Shewchuk, R.M. and Carney, L.W. , 1994. The great spread. Journal of Health Care Marketing 14 2, pp. 32-39.O'Connor, Shewchuk and Carney ( 1994 ) , â€Å" It ‘s the patient ‘s position that progressively is being viewed as a meaningful index of wellness services quality and may, in fact, represent the most of import position. † ( p. 32 ) .But some still feel that patients can non truly be considered good Judgess of quality, disregarding their positio ns as excessively subjective. Petersen ( 1988 ) challenges this position by proposing that it is non of import whether the patient is right or incorrect, what is of import is how the patient felt even though the health professional ‘s perceptual experience of world may be rather different. Remedy is a cardinal wellness service outlook. Specifically, patient satisfaction is defined as an rating of distinguishable health care dimensions. It may be considered as one of the coveted results of attention and so patient satisfaction information should be indispensable to quality appraisals for planing and pull offing health care. Patient satisfaction enhances hospital image, which in bend translates into increased service usage and market portion. Satisfied clients are likely to exhibit favourable behavioural purposes, which are good to the health care supplier ‘s long-run success. Customers tend to show purposes in positive ways such as praising and preferring the company over others, increasing their purchase volumes or paying a premium.Literature Reappraisal:Health attention industry is one of the fastest turning industries these yearss. Fast growing of this sector has been brought in dramatic alterations in the environment and hence wellness attention decision maker s have to happen out the ways to stay competitory. These force per unit areas include increasing options for clients for exchanging and better informed clients. Many infirmaries with the aid of researches have realized that client satisfaction is the nucleus component of scheme and the critical factor for long term sustainability and sustainable competitory advantage. 1.Donabedian A. ( 1988 ) , suggests in â€Å" Quality appraisal and confidence: integrity of intent, diverseness of agencies † , Inquiry, Vol. 25 pp.173-92. that â€Å" patient satisfaction may be considered to be one of the coveted results of attention information about patient satisfaction should be as indispensable to appraisals of quality as to the design and direction of wellness attention systems † . 2.Vaida and Osmo ( 2002 ) investigate in â€Å" Why are people dissatisfied with medical attention services in Lithuania? † chief beginnings of dissatisfaction with medical services among the population in Lithuania. They analyse written responses to an open-ended inquiry as a portion of a questionnaire study. Results revealed 12 classs of dissatisfaction that were related to three degrees: defects in the wellness attention system ( systemic degree ) , lacks in proviso and quality of services ( institutional degree ) and lacks in doctors ‘ attitudes, accomplishments and work ( single degree ) .3.Mario lino Raposo, Helena Maria Alves and Paulo Alexandre Duarte ( 2008 ) investigate in â€Å" Dimensions of service quality and satisfaction in health care: a patient ‘s satisfaction index † about importance of factors influence satisfaction are really of import for health care directors as it influences healthcare consequences and health care. Partial Least Square s way mold ( PLS ) was the technique chosen. The consequences show that patients ‘ satisfaction is 60.887 in a graduated table from 1 to 100, uncovering merely a medium degree of satisfaction. It is besides possible to reason that the most of import positive effects on satisfaction are the 1s linked to the patient/doctor relationship, the quality of installations and the interaction with administrative staff, by this order.4.J Hughes ( 1991 ) in his reappraisal â€Å" Satisfaction with Medical Care: A Review of the Field ( 1991 ) stated that Peoples dislike out-of-pocket costs, co-payments and deductibles, peculiarly if they have to pay at the site of attention ( Dolinsky and Caputo, 1990 ) . When they have inquiries, they like to hold person available to explicate processs to them until they understand. In factor analysis, satisfaction with insurance supplier tends to be a really independent dimension from satisfaction with suppliers, lending small to overall satisfaction ( Singh, 1990 ) . Satisfaction with ambulatory attention has mostly to make with satisfaction with one ‘s doctor, while satisfaction with the inmate experience has more to make with the quality of the staff ( Hall and Dornan, 1988 ) . With the doctor, satisfaction interruptions down into two facets, ( a ) satisfaction with sensed proficient competency and ( B ) satisfaction with interpersonal accomplishments. In measuring nurses and other staff, nevertheless, patients place much more accent of the interpersonal facets than on perceptual experiences of proficient competency. undermentioned tabular arraies are based on a sample of 1600 outpatients and 700 inmates of the University of Chicago, drawn from those who passed through the infirmary in January 1991. Harmonizing to the Picker Commonwealth sample of 1990, the University of Chicago has one of the highest rates of patient satisfaction in the state, so the findings are capable to the cautiousnesss about little discrepancy note d above. These two theoretical accounts of inmate and outpatient satisfaction are implicative of the variables that are by and large found to foretell overall satisfaction and the determination to return. The inquiries below were found to be the most prognostic of four or five times as many inquiries in the studies. 5.Ford, Robert C. ; Bach, Susan A. ; Fottler, Myron D. investigate in â€Å" Methods of Measuring Patient Satisfaction in Health Care Organizations, Health Care Management Review: Spring 1997 – Volume 22 – Issue 2 – pp 74-89 the advantages, disadvantages, and jobs associated with nine different methods of mensurating patient satisfaction with service quality. The rightness of each of these techniques under different organisational conditions is besides discussed. The article concludes with guidelines for measuring of patient satisfaction and execution of managerial follow-up including both qualitative and quantitative attacks. They vary in cost, truth, and the grade to which they inconvenience the patient. Choosing the best method or combination of methods should stand for an ideal balance between the organisation ‘s strategic ends and the cost of accomplishing these ends. Finding this balance depends upon the information the organisation is seeking, how t he ensuing information will be used, the fiscal resources available, the expertness available for roll uping the information, and the grade of statistical cogency and dependability required.6.Alessandra Mazzei, IULM, Vincenzo Russo, IULM, Alberto Crescentini, Alta Scuola Pedagogica di Locarno, investigates in â€Å" Patient satisfaction and communicating as competitory levers in dental medicine † the most relevant quality factors and communicating activities that are suited as competitory levers in dental medicine. This research is based on interviews with senior tooth doctors, focal point groups with patients and a study of dental medicine patients. They conclude that the repute of the tooth doctor, perceived service quality and patient satisfaction are progressively relevant in the current Italian medical services market. Indeed, to pull patients requires improved quality and communicating activities. Following theoretical accounts were suggested by the researches to be con sidered in order to set up effectual communicating7.M.A.A. Hasin, , Roongrat Seeluangsawat, M.A. Shareef, investigate in â€Å" Statistical steps of client satisfaction for wellness attention quality confidence: a instance study the elements of client satisfaction, by roll uping information through study, utilizing both written questionnaire and interview, and so statistically finding correlativity between factors and elements of dissatisfaction. The survey is performed at the Muang Petch Thonburi Private Hospital, located in Petchaburi state of Thailand. They conclude that though the infirmary has a good degree of overall service, there are many countries that need attending to further better the service. Continuous betterment of TQM is therefore really helpful to increase fight in infirmaries and many other wellness attention organisations. The followers are some factors which are found necessary at this specific infirmary, though the survey believes that they are necessary in an y other wellness attention organisation: Change attitude of employees about the nonconformist service, it does non intend lack in the section ; instead it means that things should better to run into client satisfaction. Training at all degrees ( non merely for physicians and nurses, but besides for others ) within the infirmary is required to better service quality. To increase the efficiency of inter-department cooperation and interrupt the departmental barrier, the operation consequences should be emphasized on an organization-wide footing alternatively of a department-wide footing. In add-on, use of job work outing meetings for operational struggles should be increased. Absence of policy is a job. ISO9000 QMS may assist in this respect. It may be mentioned that this infirmary decided to implement ISO9002 for this intent. This would intend internal audit besides. 8.The survey concluded and recommended solutions sing the sentiments of lone external clients. The survey suggests that for a better declaration in the field of TQM in any sort of organisation, employee behaviour and attitudes should be taken into history. Customer satisfaction represents a profitable competitory scheme variable because surveies have shown that the populace is inclined to pay more for attention from quality establishments which are better disposed to fulfill clients ‘ demands ( Boscarino, 1992 ; Hays, 1987 ) . Its value as a competitory tool besides derives from the fact that infirmaries with better images have been able to interpret these into increased use and market portion ( Boscarino, 1992 ; Gregory, 1986 ) . Delivering client satisfaction is besides imperative because today ‘s users of wellness attention services in urban countries are better educated and more cognizant than in the yesteryear. These users carefully study and monitor the options available to them ; they are, hence, more discerning users, cognizing precisely what they need. These alterations are being driven by the copiousness of information that is available to them from public and private beginnings. 9.Syed Saad Andaleeb ( 1998 ) tested in â€Å" Determinants of client satisfaction with infirmaries: a managerial theoretical account † five-factor theoretical account that explains considerable fluctuation in client satisfaction with infirmary. These factors include communicating with patients, competency of the staff, their behavior, quality of the installations, and perceived costs. A chance sample was selected and a multiple arrested development theoretical account used to prove the hypotheses. The consequences indicate that all five variables were important in the theoretical account and explained 62 per cent of the fluctuation in the dependant variable. Hospitals should device schemes to concentrate on these variables if competitory advantage is to be gained through presenting client satisfaction. 10.Syed Saad Andaleeb ( 2001 ) , investigates in â€Å" Service quality perceptual experiences and patient satisfaction: a survey of infirmaries in a underdeveloped state † quality factors that are of import to patients. He besides examines their links to patient satisfaction in the context of Bangladesh. A field study was conducted. Evaluations were obtained from patients on several dimensions of sensed service quality including reactivity, confidence, communicating, subject, and gratuity. Using factor analysis and multiple arrested development, important associations were found between the five dimensions and patient satisfaction. Deductions and future research issues are discussed. He concluded that all five dimensions of service quality were important in explicating patient satisfaction. The waies of the relationships were as hypothesized. Discipline, as an extension of the â€Å" tangibles † dimension, had the greatest impact on client satisfaction as indicated by the standardised I? values. While this determination is contrary to theoretical accounts in developed states, the developing state context, the by and large province of undiscipline in the service environment, and the hapless direction and disposal of service bringing seem to warrant this consequence. Assurance had the 2nd greatest impact on patient satisfaction. In an environment where the professional demeanour and public presentation of the hospital staff, particularly physicians, have frequently come under terrible unfavorable judgment, it is non surprising that patients were more satisfied when they felt more assured of their wellness results. There is besides grounds that for services with acceptance belongingss, confidence dramas an of import function in patient satisfaction ( Zeithaml, V.A. and Bitner, M.J. , 2000. Services selling, McGraw-Hill, New York.Zeithaml & A ; Bitner, 2000 ) . This determination is, therefore, corroborated, particularly in the fact that the writers besides suggest the similarity of demands between patients in developed and developing states. The impact of reactivity and communicating on patient satisfaction was besides important. While the magnitude of their effects was relatively lower than the effects of subject and confidence, this does non connote that reactivity and communicating are unimportant or should be ignored in infirmaries ‘ pursuit to better service quality. This lone suggests that greater additions in patient satisfaction can be realized by go toing to train and assurance in the infirmary environment. Baksheesh, while besides important, had the least impact on patient satisfaction. Although this determination may look surprising, a small contemplation suggests that it makes sense. Baksheesh does rarefy client satisfaction ; nevertheless, as a necessary immorality it possibly has merely nuisance value. The low impact of gratuity besides seems to back up the chief thesis of this paper – that quality ( via confidence and subject ) is more of import than cost and entree as reflected in gratuity. In other words, gratuity is marginally of import to patients for whom a disciplined scene, confidence of rapid recovery, and a antiphonal and communicative staff are of greater importance. If a little monetary value demands to be paid in the signifier of gratuity, its impact on patient satisfaction is important but fringy. 11.Jiunn-I Shieh, , Hsin-Hung Wub and Kuan-Kai Huang investigate in â€Å" A DEMATEL method in placing cardinal success factors of infirmary service quality † The critical factors to pull off a infirmary successfully, the of import ends are to pull and so retain as many patients as possible by run intoing possible demands of assorted sorts of the patients. This survey foremost conducted the study based on SERVQUAL theoretical account to place seven major standards from patients ‘ or their households ‘ point of views at Show Chwan Memorial Hospital in Changhua City, Taiwan. When the cardinal standards were found, the 2nd study developed for using decision-making test and rating research lab ( DEMATEL ) method was issued to the infirmary direction by measuring the importance of standards and building the causal dealingss among the standards. They concluded that The consequences show that trusted medical staff with professional competency of wellness attention is the most of import standard and reciprocally affects service forces with good communicating accomplishments, service forces with immediate problem-solving abilities, elaborate description of the patient ‘s status by the medical physician, and medical staff with professional abilities. Th erefore, preparations on communicating accomplishments and problem-solving abilities would ensue in positive interaction for patients to swear medical staff. When the sure medical staff provides professional competency of wellness attention to patients, satisfaction would be increased. 12.Sohail S.M. examines in â€Å" Service quality in Hospitals: More Favorable than you might believe † the quality of services provided by private infirmaries in Malaysia. Empirical research is used to find patients outlooks and perceptual experiences of the quality of service, and a comprehensive graduated table adapted from SERVQUAL is through empirical observation evaluated for its utility in the Malayan infirmary environment. Consequences based on proving the average testing between outlooks and perceptual experience indicate that patients perceived value of the services exceed outlooks and perceptual experience for the variable measured. These variables including tangibleness, dependability, confidence and empathy. 13.Pamela and J. Gregory attempted in â€Å" Verbal Communication Skills and Patient Satisfaction, A survey of physician patient interviews † to quantify specific behavior in the physcian ‘s initial interviewing manner with patients. The interviews were tape recorded and later on evaluated with the usage of the computerized Language Analysis System. It was found that three variables are significantly affection verbal communicating between patients and their doctors. The variables are usage of silence or reaction clip latency between talkers in an interviews, whether there was linguistic communication reciprocality as determined through the mutual usage of word lists and 3rd is the brooding usage of breaks within an interview. 14.Lekidou Ilia, Trivellas Panagiltis and Ipsilandis Pandelis investigate in â€Å" Patients Satisfaction and quality of attention An empirical survey in a Grecian Central Hospital † about the relationship of patients admittance, adjustment facets, external environment and the attention provided by physicians nurses and support helpers with service quality reflected on the patients, satisfaction. Their survey was patients centered and identifies the quality factor tha are of import to patients. They besides examine their links to patient satisfaction in the context of Greece. They conducted field study based on a sample of 164 patients of a cardinal public infirmary. The method used was multiple arrested developments. Consequences revealed important associations which shed visible radiation on the determiners of patients satisfaction particularly visiting hours, physicians consistence, the sort of insurance, yearss of hospitalization, the types of clinic and hygiene ‘s o bservation have a positive relationship with patients satisfaction. In add-on to that factors of dissatisfaction including if quiet is non observed, if its hard to turn up physicians, if jobs occur with parking, and admittance procedure, deficiency of communicating with nurses, physicians, impoliteness, orderly improper behavior and wellness detoriation after patients hospitalization were identified. 15.Sara N Bleich a, Emre A-zaltin B & A ; Christopher JL Murray investigates in â€Å" How does satisfaction with the health-care system relate to patient experience? † the factors underlying people ‘s grade of satisfaction with the health-care system and the extent to which the latter reflects their experience of attention. Datas from the faculty on wellness system reactivity in the World Health Survey for 2003 provided a alone chance to better understand the determiners of people ‘s satisfaction with the health-care system, besides their experience as patients, in 21 states of the European Union ( EU ) . Throughout the paper, research workers use WHO ‘s term â€Å" reactivity † to mention to satisfaction with the wellness system from the position of patient experience. They include in the analysis all 21 EU states for which informations were available in the World Health Survey for 2003. The study was conducted by face-to-face interviews in all states except Luxembourg, where it was conducted by telephone. Survey respondents were chosen through stratified, multistage bunch trying and interviewed in the national linguistic communication. Sample size varied by state. The cardinal consequences of the 7th and concluding OLS arrested development theoretical account, which was used to research the possible determiners of satisfaction with the health-care system showed positive consequence on client satisfaction degree. These factors including liberty, pick, communicating, confidentiality, self-respect, prompt attending and quality of basic comfortss. It is notable that all the covariates combined explained merely 17.5 % of the ascertained fluctuation in satisfaction with the health-care system, a determination that resembles that of a recent survey on the determiners of satisfaction in developing states. We do non believe that this consequence is due to high random measuring mistake. We attribute it, alternatively, to a ample spread in our apprehension of the factors finding people ‘s satisfaction with the health-care system. 16.Dr Sona Bedi, ** Dr Sanjay Arya, *** Prof RK Sarma ( 2004 ) proved in Patient Expectation Survey – A Relevant Selling Tool for Hospitals † . that a relevant tool for infirmary decision makers today is a patient outlook study, which reveals what patients really desire from infirmaries. They conducted patients expectation study among patients sing the Outpatient section of two authorities infirmaries in India. Entire 230 patients were surveyed. Consequences revealed that patient outlook study can be considered as a pro-active selling activity designed to hold a better opportunity at accomplishing patient satisfaction. It is seen that if any infirmary fulfils outlooks of patients, patients are more likely to remain with that peculiar service supplier for a longer clip. Patients in both infirmaries consider good physician with the ‘ability to bring around ‘ as the most of import property of medical attention in a infirmary. Different attributes which affair mo st to patients are about same, but comparative importance of these is a map of background ( socio-economic position ) and what is available in the infirmary. But the most of import thing is the physician, who should be non merely be competent i.e able to handle, but besides have good communicating accomplishments and is empathic. Good environment is needed to make a right feeling on the patient, and absence of the same can hold a negative impact. Marketing strategy- without technically or clinically competent physicians, a high degree of patient satisfaction is hard to accomplish. Physical installations and sanitation rate high in patient outlooks implicitly. 17.Shahbaz Shabbir1* , Hans Ruediger Kaufmann2 and Mudassar Shehzad3 ( 2010 ) investigated in â€Å" Service quality, word of oral cavity and trust: Drivers to accomplish patient satisfaction † the elements of the services provided in Pakistani infirmaries ( Public and Private ) and their part to patient satisfaction sing trust on the service suppliers. They conducted study of patient in public and private infirmaries in Islamabad. The informations were analyzed through a correspondence analysis which was applied to the consequences. of the 245 distributed questionnaires. Correlation and arrested development analysis were used to happen out the impact of Service quality, Word of oral cavity and Trust on patients satisfaction. Consequences revealed that Pakistani patients perceived public infirmaries to be superior in the quality of their service proviso, which is non, aligned with the bulk of recent survey findings. These consequences are recognized because Islamabad ‘s infirmaries are offering improved service so that they accomplish the demand of their patient. The information was gathered from infirmaries situated in Islamabad merely, therefore future research workers suggested that research could widen to other metropoliss in Pakistan to prove their generalizability as Islamabad is the capital metropolis and they are offering improved service so that they accomplish the demand of their patient. Besides consequences indicated that service quality is positively and significantly correlated with patients satisfaction in wellness attention industry. Trust and word of oral cavity is positive but non significantly correlated with patients satisfaction in wellness attention industry. 18.Aditi Naidu ( 2009 ) tried in â€Å" Factors impacting patient satisfaction and health care quality â€Å" to construct a comprehensive conceptual theoretical account to understand and step variables impacting patient satisfaction-based health care quality. A sum of 24 articles from international diaries were consistently reviewed for factors finding patient satisfaction and health care quality. The survey showed that outlooks were non equal for all three wellness service suppliers. For walk-in-clinic frequenters, the most of import influence on outlooks was staff friendliness and cost. For private physician patients, they were friendliness and clip spent with the client, intervention accounts and competency. Customers said exigency suites were the least attractive. The most of import influence were physician friendliness, competency, sum of clip spent with the client and the sum of information provided. Both private doctor and exigency room frequenters placed walk-in suites as the referent for their outlooks. Staff friendliness, cost and the sum of clip the physician spent with them were found to be the three most of import considerations/discriminators. With low outlooks, exigency suites generated higher than expected satisfaction degrees. The lone group where what was received was precisely as what was expected was walk-in frequenters. In the instance of private doctors, the public presentation fell abruptly of outlooks, therefore bring forthing dissatisfaction. Finally it was concluded that patient satisfaction is a multi-dimensional health care concept affected by many variables. Healthcare quality affects patient satisfaction, which in bend influences positive patient behaviors such as trueness. Patient satisfaction and health care service quality, though hard to mensurate, can be operationalized utilizing a multi-disciplinary attack that combines patient inputs every bit good as adept judgement. Restriction of this research is that it was a conceptual theoretical account that needs to be Confirmed through empirical observation. 19.Arpita Bhattacharya* , Prema Menon** , Vipin Koushal*** , K.L.N. Rao**** ( 2003 ) investigated in â€Å" Study of Patient Satisfaction in a Third Referral Hospital † the perceptual experience of patient attenders sing the services provided to in-patients by the Department of Pediatric Surgery at this Institute. PGIMER is a prime institute in India, which trains medical instructors, provides patient attention as a third referral centre and behaviors high quality medical research in India. The perceptual experiences and outlooks of attenders sing proficient quality, general satisfaction, communicating, interpersonal facets, handiness, convenience etc. The information was collected from two hundred 50s two inmates through an interview with the parents or a close relation at the clip of discharge of the patient.The collected information was analyzed as a whole and a comparative analysis besides done by spliting the patients into subcategories on the footing of admittance positi on ( ward vs. NSICU ) , position of unwellness every bit good as affordability and literacy of parents. Frequency distributions were obtained to look into the frequence of the self-asserting and negative responses. Chi-Square trial was applied to cipher the significance of differences between the sentiments of patient attenders belonging to different sub classs except admittance position. Consequences revealed that 61 per centum were paying patients. Fifty-nine per centum of the attenders were literate. Overall degree of satisfaction with physicians ranged from 89.3 % to 99.6 % . Very high degrees of satisfaction were expressed on proficient quality of physicians ‘ work and their accessibility. However 10.7 % felt that physicians had n't to the full explained the disease and the intervention. The per centum of satisfied attenders sing proficient facets of nursing attention was supra 90 % . Literate attenders were more satisfied sing accessibility of nurses to their personal jobs compared to illiterate/semiliterate attenders ( P & lt ; 0.01 ) . However, the latter were more satisfied than the literate attenders with the advice given at the clip of discharge ( P & lt ; 0.05 ) . The degree of satisfaction with behaviour and attitude of nurses towards the attenders was hapless. 24.2 % attenders thought that some of the nurses were ill-mannered whereas 21.4 % felt they were apathetic. In the NSICU, satisfaction degrees with attitude and manner of speaking of nurses was higher with paying, literate attenders. Moderate degree of satisfaction mark was noted sing quality of work of ward servants/sweepers. High rate of dissatisfaction was found sing their helpfulness. Many of the attenders ( 23 % ) did n't interact with them. Chronic and literate attenders were more satisfied with their quality of work, helpfulness, and communicating. 62.5 % of NSICU attenders answered that the figure of lavatories were equal. However in the ward, 85 % were dissatisfied on this facet. Harmonizing to 62.7 % attenders, the infirmary provided best installations for intervention. None of the respondents categorized intervention installations as bad but 37.3 % thought that it could be better. More than 94.5 % of the attenders besides responded positively to the general cleanliness and nutrient. Most of the attenders were satisfied sing OPD services provided.This survey provided an penetration to hospital disposal, staff, physicians and research workers who want to better the quality of service and patient satisfaction degrees. It appears that such little and good manageable forte centres may be an reply to the widespread unsatisfactory conditions predominating in general in public sector infirmaries in India.20.Al Johara A. Al-Hussyeena, ( 2010 ) investigated in â€Å" Factors impacting use of dental wellness services and satisfaction among adolescent females in Riyadh City † factors impacting use of dental wellness services among intermediate female school pupi ls in Riyadh in add-on to measuring their satisfaction with the alveolar consonant attention received during the last dental visit. The survey protocol was approved by moralss commission at the College of Dentistry Research Center, King Saud University and Ministry of Education, Saudi Arabia. Eight intermediate public and four private schools were selected indiscriminately from the four different administrative zones [ North, South, E and west ] in Riyadh City. The figure of selected pupils for each zone was based on the figure of schools and figure of the pupils enrolled in them. Datas for this survey was obtained through the usage of a self-administered Arabic questionnaire. Entire 531 pupils were included in this survey. Statistical Package for Social Science ( SPSS ver. 13 ) was utilized to cipher descriptive statistics and statistical trials. T-test was used.Results revealed that pupils who visited the tooth doctor for everyday intervention were more concerned about the quality of dental attention compared to those who made their visits due to trouble. Regular attenders visit the tooth doctor more often ; accordingly, they are more experient and demand high quality of dental attention. While those who visit merely in instance of hurting are pleased by holding the hurting relieved, these findings. Findingss of this survey besides indicated that stripling ‘s pick an use of dental service can be improved if dental clinics were located closer to their places and if they provided high quality of dental attention with sensible fees. High quality of dental attention, modern equipped alveolar consonant clinic which recommended by a comparative or a friend and have friendly staff, in add-on to acquiri ng convenient assignments were found to increase pupils ‘satisfaction significantly.21.B.Krishan Reddy, G.V.R.K. Acharyulu ( 2002 ) investigated in â€Å" Customer Relationship Management ( CRM ) in Health Care Sector – A Case Study on Master Health Check † some of the CRM constructs and elements – formulate CRM scheme to take proactive steps towards customer-centric concern in a corporate infirmary to better client satisfaction by constructing up better client relationships taking to increase in grosss. This survey focuses on the maestro Health Check bundles, profile of clients, their behavior and eventually finding the relationship factors to plan CRM scheme. An explorative research is undertaken to concentrate on making a client Relationship Management scheme for the Master Health Check in the infirmary. The research is chiefly based on secondary informations, and supplemented with primary informations. Secondary Data included MHC feedback signifiers, M HC patient records, repetition patient records and OP accession registry. Primary Data gathered through questionnaire, interviews and observations. Consequences revealed that maximal figure of people opted Master Health look into up due to comprehensive trials included in the bundle and besides its economical cost. Male clients availed more MHC bundle as compared to female clients due to miss of consciousness among females. It was further revealed that overall satisfaction has besides been increased by 12 % and dissatisfaction was increased by 1 % as compared to the twelvemonth 2000. Satisfaction with physicians and courtiousness of the staff has besides indicated positive consequence on client satisfaction.22.Fei Lung Lau investigated in â€Å" Can communicating accomplishments workshops for exigency section physicians improve patient satisfaction? That go toing of the communicating accomplishments workshops by the exigency section physicians improves patient satisfaction and redu ces the figure of ailments on physicians ‘ attitude. Patient satisfaction studies in four representative EDs conducted before and after the workshops, were collected and the satisfaction rates of physicians ‘ attitude, account and advice were later compared. Consequences revealed that after the series of workshops, there was a 42 % decrease ( from 26 to 15 instances ) in the figure of ailments against physicians ‘ attitude. This occurred despite the increased attending from 724 000 to 898 000 in the eight infirmaries. This survey supports writer ‘s belief that communicating accomplishments workshops can better the physicians ‘ communicating accomplishment with a corresponding addition in patients ‘ satisfaction and lessening in patients ‘ ailments towards ED physicians. 23.Kathryn Frazer Winsted ( 2000 ) examined in â€Å" Patient satisfaction with medical brushs – a cross-cultural position † about behaviours of physicians that influence patient rating of medical brushs in USA and Japan. Method used for analysis is that a list of behaviours relevant to patient rating of a medical brush is developed. Performance of these behaviours in specific medical minutess is so examined and the relationship between public presentation of each behaviour and brush satisfaction is analyzed. Behaviors are grouped, utilizing factor analysis from consumer studies. Consequences revealed that that many of the behaviours and constructs are of import to consumers in measuring service brushs are really similar across civilizations. These constructs are congenialness, communicating, civility concern and courtesy. 24.John e. Ware, Jr. PH.D. and Mary K. Snyder, PH.D. ( 1975 ) investigated in † Dimensions of Patient Attitudes Regarding Doctors and Medical Care Services † about patient attitudes sing features of physicians and medical attention. Four major dimensions of patient attitudes were identified and described, including attitudes toward physician behavior ( humanity and quality ) and such enabling constituents as handiness of services, continuity/convenience of attention and entree mechanisms ( cost, payment mechanisms, and easiness of exigency attention ) . Questionnaire were used to roll up informations with the patients. Factor analysis was applied to measure the findings of the information. Reliability and proof cheques were besides applied. Consequences revealed that these dimensions, which accounted for about 72 per cent of the dependable discrepancy in index tonss, include attitudes toward: a ) doctor behavior, B ) handiness of attention, degree Celsius ) continuity/con venience of attention, and vitamin D ) entree mechanisms such as fiscal considerations and entree to exigency attention, steps of patient attitudes toward the quality of attention received from physicians ( thoroughness, preventative steps, information giving, and the similar ) have fundamentally the same factor content as steps of physician humanity ( consideration and support ) suggests that consumers of medical attention services may hold one general attitude toward their physicians. Second dimension of measuring identified in the current survey involves attitudes toward constituents of wellness services including fiscal barriers, exigency attention services, handiness of wellness services resources as infirmaries, specializers, household physicians, and general medical installations which enable one to have attention. 25.Penelope Angelopoulou, Peter Kangis, George Babis, ( 1998 ) investigated in â€Å" Private and public medical specialty: a comparing of quality perceptual experiences † , that how do doctors and patients perceive the quality of medical services offered and besides is such perceptual experience is the same in the private and public sector? Method used to roll up the day of the month was through study conducted in Greece. Results revealed that patients in the populace sector property greater importance to resources of a medical and proficient nature and do non look peculiarly concerned about the contextual or environmental characteristics of a infirmary. Private patients are anticipating a more holistic attack to their intervention and anticipate some attending to be directed to their emotional demands. 26.Mosad Zineldin, ( 2006 ) investigated in â€Å" The quality of wellness attention and patient satisfaction: An explorative probe of the 5Qs theoretical account at some Egyptian and Jordanian medical clinics † , the major factors impacting patients ‘ perceptual experience of cumulative satisfaction to turn to the inquiry whether patients in Egypt and Jordan evaluate quality of wellness attention likewise or otherwise. Research questionnaire was used for study subsequently on through empirical observation analyzed for consequences. Results revealed that patients ‘ satisfaction with different service quality dimensions is correlated with their willingness to urge the infirmary to others. A remedy to better the quality for health-care services can be an application of entire relationship direction and the 5Qs theoretical account including Quality of object, Quality of procedures, Quality of substructure, Quality of interaction and Quality of atmosphere together with client orientation scheme. Practical deductions – The consequence can be used by the infirmaries to reengineer and redesign 27.Amira Elleuch, ( 2008 ) in â€Å" Patient satisfaction in Japan † , extended bing cognition about wellness attention quality and patient satisfaction by researching Nipponese context holding a different wellness attention system and a different civilization from the USA and Europe.A structural equation theoretical account is used to research links between quality perceptual experience and patient satisfaction every bit good as between patient satisfaction and knowing behaviour trusting on 159 Nipponese outpatient answers. Consequences revealed that procedure quality attributes including service velocity, quality of interaction with staff and the scene ‘s visual aspect were found to be patient satisfaction ancestor when measuring wellness attention service 28.Shou-Hsia Cheng, PhD Yu-Jung Wei, MS Hong-Jen Chang, MD, MPH, MS ( 2006 ) investigated in â€Å" Quality Competition Among Hospitals: The Effectss of Perceived Quality and Perceived Expensiveness on Health Care Consumers † that what quality and cost factors influence whether patients perceive wellness attention services as expensive and will urge a infirmary to other patients. The writers analyzed informations from a national study of patients in Taiwan in 2002 through questionnaires. Logistic arrested development theoretical accounts applied on the informations. Consequences revealed that a patient ‘s perceptual experience of expensiveness was determined at the same time with the sensed quality and the out-of pocket monetary value of attention, a patient ‘s perceptual experience of hospital quality appeared to be the most of import determiner for urging a infirmary, and while the out-of-pocket monetary value did non impact a patient ‘s recommendation, the sensed expensiveness of the services did. The sensed value instead than the monetary value itself is the kernel of quality competition in Taiwan ‘s wellness attention market. 29.Dilaver Tengilimoglu, Adnan Kisa and Sophia F. Dziegielewski ( 1999 ) investigated in â€Å" Consumer Opinions with Ancillary Hospital Services: Improving Service Delivery in Turkish Hospitals † through interviews about direct measuring of consumer-satisfaction and use of this information to better service bringing. The SPSS computing machine bundle plan analyzed all informations. One-way analysis of discrepancy ( ANOVA ) was used to find any statistically important differences in degree of consumer sentiment on accessory services between the seven infirmaries. Further, cross-tabulations were depicted between satisfaction degree and several of the independent variables. The t trial was utilized to mensurate the differences between male and female consumer penchants. Two critical countries were examined: accessory staff and consumer dealingss and overall feelings of the comfort of the installation. Relationships and per centums within and among these variables are reported. Consequences revealed that consumers were instead giving importance to direct intervention they focused on interactions with the infirmary ‘s staff and other services provided by the installation ( e.g. comfort, cleanliness, parking, etc. ) .

A Short Note On The Arch Of Constantine - 887 Words

Arch of Constantine Constantine’s the Great was one of the strongest and most important rulers in late Roman Empire and the founder of the Byzantine Empire. His legacy is known for his bold changes and accomplishments in uniting the empire making it become more powerful once again and his outlawing of paganism, and curbing Christians from persecutions. The Arch of Constantine was erected between 312 and 315 AD., in Rome adjacent to the Coliseum to commemorate Constantine’s triumph over Maxentius in a victory that united the empire and insured its transition into the Eastern Roman Empire known as the Byzantine Empire, with its capital Constantinople in what is known today as Istanbul. The arch is known as the largest and last surviving Roman Empire since the end of the Severan dynasty in the late 3rd century. It consists of three arches, made from rectangular blocks of Proconnesian marble with a height of 69 Ft and 85 ft wide, with one large central arch and two smaller arches on its side. Four Corinthian columns stand at each of its faà §ades. With the inscription on top of the arch and both sides, Constantine was reminding the Roman people of a different war, a civil war, unlike Titus’ suppressing of the Jewish Revolt or Severus’ victory over the Germans. Many of the arch decorations have been incorporated from other monuments. Some argue that such reuse of art is a sign of the empire’s artistic decline. Such idea has become less prominent asShow MoreRelatedDescriptive Essay About Italy1020 Words   |  5 Pagespassionate about what they are talking about. I hear ‘Ciao Bella’ and ‘buongiorno’ from the fri endly Italians I come across. I know what they are saying and find myself laughing, the mere sound of the language amuses me. Walking down the street, I took note of the siesta time, also known as riposo time in Italy. The stores and restaurants close down from noon until about 3:00 pm, giving people the time to go home and rest or take care of other things. From my room in my hotel, I noticed the acousticsRead MoreThe Gospel Of Mark Is The Earliest Gospel2320 Words   |  10 PagesTestament writings.† [p.16] Some theologians I have studied have noted before this point that the New Testament writings are written with a definite subordination, but it one of function and order in the economy of the Trinity, not one of ontology. Dà ¼nzl notes: â€Å"Accordingly power (Greek dynamis) is regarded as a point of unity of the divine triad, whereas their differentiation is made plausible as (gradated) order (Greek taxis) in the sense of the economy of salvation. [p.19] The awareness of the problemRead MoreArt History7818 Words   |  32 Pages• Chapter 1 Notes - Prehistoric Period o Paleolithic Period Ââ€" Old Stone Age #61607; Old and primitive period #61607; Around 50,000BC #61607; Artwork consisted of cave paintings #61607; Brutal period #61607; Average life expectancy was about 20 years o Neolithic Period Ââ€" New Stone Age #61607; Begins around 9,000BC #61607; Neolithic Revolution • Agriculture o Allows people luxury of staying in one place; stability and performance o Cornerstone of civilization • Domestic Architecture Read MoreEssay on Exploring Basilicas and Churches in Rome2906 Words   |  12 PagesHISTORY: San Giovanni in Laterano is a basilica that is dedicated to John the Baptist and St. John. The Lateran Palace was the home of the Popes or the papal residency until 1377, when it was moved to the Vatican. It was commissioned by Emperor Constantine in 313 and was originally called Basilica Salvatoris (Church of the Savior). It was later dedicated to St. John the Baptist and St. John and renamed for them and the baptistery. It has been restored many times because of many natural disasters likeRead MoreThe Colosseums Role in Ancient Roman Society Essay5679 Words   |  23 Pagesthe people happy although they had lost the right to vote (the previous system had been democratic). The events that occurred in the Colosseum were obviously very important to the people of ancient Rome as a form of entertainment. It is important to note that in ancient times, a magnificent building or structure was linked to the emperor who reigned during the time it was built, not the architects who desig ned it. Romes ninth emperor Vespasian is given credit for designing the Colosseum, even though